Shipping policy

Shipping

How long will it take to get my order?

Orders are processed within 1-2 business days (Monday thru Friday). We are closed on Weekends and Holidays. Ship time for U.S. orders is 2-5 business days depending on your location.  Orders placed before 3PM (PST) will be processed that same day. Orders placed after 3PM will be processed the next business day.

What shipping carriers do you use?

We do offer other carriers but USPS is our main shipping carrier.

How much is shipping?

Rates may very depending on location. Standard U.S shipping is $6.99. Free Shipping over $40!*

*Some U.S states may not apply

What if my package is lost?

Shop Q is not responsible for lost or stolen packages. The email will provide you a tracking number for your package. The carrier generally determines if your package will be left in a safe place. If you believe your order has been lost of stolen, please Contact Customer Service, we can further assist you.

We ask that you double check shipping addresses before placing an order to avoid any additional costs and to make sure that it gets delivered to the correct address.

You will receive a response within 24 hours by email.